Frequently Asked Questions

You can place your orders in the Doka Online Shop around the clock. The orders will be processed as usual by our sales department. By this way you no longer have to rely on the opening hours.

The current status allows you to order the selected Products which is offered by the Doka range.

You'll see which conditions are available in the Online Shop. Please get in touch with your Doka Contact Person. You can use our contact form as well.

For any questions concerning the Doka Online Shop, please contact our Doka Online Service Team via our Contact form or directly send us your queries in an Email to ecom.support.de@doka.com.

You can reach our Doka Service Team on the following times:
Monday - Thursday 08.30 - 16:00
Friday 08.30 - 12:00

In order to be able to use all the features/functions that is offered, you must register in the Doka Online Shop.

You can register your company here. We can also provide you with a Registrationcode. With this code, it will make the initial logon easier. You can also use our Contact Form.

Please note:After registration your company data will be checked by Doka. As soon as your company has been activated you will receive an email containing your activation link. After this procedure you will be able to log in and use all functions of the Doka Online Shop.

If your company is already registered, please contact your Administrator. He/she can provide you with an access as a User in order to be able to use the Online Shop. If your Administrator is not known to you, you can use our Contact Form. We are happy to help you.

No, the Doka Online Shop is only available exclusively to the commercial Customers.

Nein, durch die für die Registrierung notwendigen Daten kann Ihr Unternehmen eindeutig identifiziert werden. Eine mehrfache Registrierung Ihres Unternehmens ist nicht möglich. Falls mehrere Personen in Ihrem Unternehmen den Online Shop nutzen möchten, können diese durch den Administrator Benutzer-Zugänge erhalten.

Nachdem Sie Ihre E-Mail-Adresse im Anmeldebereich eingegeben haben, können Sie auf "Passwort vergessen" klicken. Sie können dann den Link zum Zurücksetzen Ihres Passworts anfordern.

Unter "Mein Konto - Profil" finden Sie die Informationen, wie Sie Ihr Passwort ändern können.

You will find the information where to change the settings in My Account.

You can create new users via the My Company - Manage User section.

No, you are required to pre-register in the Doka Online Shop in order to place an order.

Please login and add the desired products into the shopping cart. Proceed to the checkout area and follow the steps of the order process.

After your order has been placed, you will receive an e-mail with your order receipt.

Please note: It will be followed by an order confirmation e-mail that is legally binding.

In Step 2 "Delivery/Pick up Address" of the order process, you are able to create a new project.

You can check the status of your orders in the Order History section. This you will find under My Account - My Orders.

Please contact your Doka representative or the Online Service Team.

Doka Online Service Team
ecom.support.de@doka.com

Our Online Service Team is available in the following times:
Monday - Thursday 08:30-16:00 p.m.
Friday 08:30-12:00 p.m.

If a change of the existing Invoice Address is required, please contact your Doka Representative use the Contact Form to inform the Doka Online Service Team about the changes.

You can change your Delivery Address directly in the Order process by clicking on Step 2 area "Delivery- /Pick up Address" with the edit button.

In the section My Account - My Orders, you will find the overview of all of your orders.

When you find your order that you wish to cancel, please click on the order number. This will direct you to the order details. Click on the "cancel" button in order to cancel your order.

Please note: Sie: In case the "cancel" button is already grayed out, you are no longer able to cancel the order due to already far processed order. Please contact your Doka representative as soon as possible.

For any questions about your order, please get in touch with your Doka Contact person.

You can also contact the Online Service Team at ecom.support.de@doka.com.

Yes, you can have your formwork material delivered. Please select the correct delivery option in your order / checkout process. With the shipping option "delivery" you will receive the goods by parcel service or forwarding agent (without loading arm!)

The amount of the shipping costs is always based on the total weight of the shopping cart according to the table.

up to 20kg	up to 1,0t	up to 2,5t	up to 5t	5t and more
15,00€	90,00€	210,00€	370,00€	free of charge

You can state your desired Delivery date for your order. The order and the desired delivery date will be checked after your order got sent.

When you receive your order confirmation, you will find the information on your final delivery date (outgoing). We will, of course, try our best to meet the specified delivery date.

Yes, you can collect it yourself at your preferred branch, subject to availability.

In the case of a complaint, please contact your Doka representative. We will make sure to respond to your concern as soon as possible.

We would ask you kindly to contact the Doka Branch that was responsible for your delivered order. You will find the information on the receipt (ex. Delivery note).

Please contact the Doka Branch that has received your returned material. If you have any questions, you can also contact your Doka representative.

You will receive a credit note as a refund and you can use it for the next orders. In case you would prefer a money transfer, then please inform your Doka representative.

The saved lists are a useful tool especially when you wish to save the products that you order on a regular basis.

You can add the desired products as a favourite in your saved list and you can access it at anytime.

In order to access the saved list, you must first log in. In the case you are not registered yet, please follow this link.

On each of the product detail page, you will find the button "Saved List". If you would like to add a product to your saved list, please click on this button. Then you will directly land onto the Saved list page or you can continue shopping.

In the saved list, you will find a small shopping basket. By clicking on this button, your product will be added to the shopping cart.

The product will remain available for you in your saved list.

 To remove products from your saved list, you have two available options: 

• Deleting a single item
  If you wish to delete one item from your saved list, please click on the trash icon.
   
• Deleting a list
  By clicking on the "Delete all" button, the entire list will be deleted.

Grundsätzlich kann jeder Browser verwendet werden.

Bitte achten Sie darauf, dass Ihre Browserversion immer aktuell ist. Nur so können Sie sämtliche Funktionen im gesamten Umfang und deren Vorteile des Online Shops nutzen.

Neben Desktop-PC und Laptop können Sie auch Ihre Mobilgeräte wie bspw. Tablet oder Smartphone nutzen. Die Inhalte sind auf die jeweiligen Endgeräte hin optimiert.

Im Falle von technischen Problemen wenden Sie sich bitte direkt an unser Online Service Team.

Sie können auch gerne unser Kontaktformular nutzen.

Doka Online Service Team
ecom.support.de@doka.com

Montag - Donnerstag 08:30-16:00 Uhr
Freitag 08:30-12:00 Uhr